We truly value our relationship with our customers, suppliers and business partners and the trust you place in us with your Personal Information.
We collect and handle Personal Information relating to many people every day and we take our responsibilities to each of you, regarding your Personal Information, very seriously.
Whatever your relationship with Jamaica Inn, we can assure you of the following:
We will be open and honest about the Information we collect
You can ask us at any time about what information we collect about you, how we use it, who we may share it with, how long we keep it and how we protect it.
We will only use it for the specific purposes we've told you about
We will only use your Personal Information for the purposes we've told you about in our Privacy Notices, and in other notices such as CCTV signs that you'll see around the Inn.
We can’t – and won’t – use it for any other purposes without your permission, unless we have a legal right or a legal obligation.
We will collect no more data than we need for those purposes
The Information we collect about you depends on the services you choose – whether it’s a hotel stay, a purchase in the shop or a visit to our restaurant or bars. However, rest assured we will only collect the data we need for that specific purpose, no more.
We endeavour to check that it's accurate and keep it up to date
We do what we reasonably can to check the Information we collect is accurate and to keep it up to date.
If you need to update your own information, such as change of address or contact details, please give us a call or send us an email any time.
If you do spot a mistake in your Information, you can call us or email to us to ask us to correct it. You’ll find our details at the end of this notice.
We will not keep it for any longer than we need it
We have a Records Retention Policy that sets limits on the length of time we keep Personal Information. The periods vary, depending on the type of information and the reason we are using or keeping it.
You can find details of how long we keep different types of Personal Information in the Your Information section of this policy.
We promise to protect your Privacy and your Information
Keeping Information secure is a priority for Jamaica Inn. We routinely monitor our computer systems and networks for external and internal threats and attacks.
Access to your Personal Information is restricted to Jamaica Inn employees and supplier colleagues who need it to perform their job.
Where practical, we anonymise your personal information so that people who access it will not be able to identify you unless they need to for their job.
We will respond quickly to any concerns you raise with us
You can raise any concerns you may have about our handling of your Personal Information by writing to our Data Protection Officer.
If you are not happy with the outcome, you have the right to raise your concern with the Information Commissioner’s Office.
We promise to treat you and your Information fairly and lawfully
We will only collect, use and share your Personal Information if you’ve given us your permission or if we have either a legal right or a legal obligation.
This is known as the legal basis and we are required by law to let you know the legal basis for each of our activities involving your Information.
You will find the legal basis, together with other details of the information we collect in the Your Information section to the right.
Your Personal Information Rights & how to exercise them
Personal Information is just that – it’s personal. And it’s yours, not ours – we know that so we want to make sure that it’s easy for you to take control of it.
Below are your rights – legal rights that the Information Commissioner will help you to enforce if we slip up.
Should you make a request about your Personal Information, we will confirm that we have received your request and let you know if we need anything else from you, then we will provide you with copies within a month.
Right of access to your Information
You can ask us for a copy of all your Personal Information or for some particular information, such as CCTV footage of an accident you were involved in.
Right to have inaccurate or out of date Information corrected
If we’ve made a mistake and got some of your Information wrong, or if something has changed, like moving house, just let us know and we’ll fix or update it.
Right to stop receiving marketing emails, texts and notifications
You can ask us to stop sending you emails, texts, notifications or post at any time, simply by clicking on the “Unsubscribe” link, texting “STOP” or writing to the FREEPOST address on direct mail.
Right not to be profiled for marketing purposes
We want to get to know you better, find out more about the kind of things you like, and the things you’re not so keen on. This means we can tailor the offers we send you and make it more personal. But, as we said, you’re in control, so you can tell us to stop at any time.
Right to prevent processing of your Information
You can ask us to stop using your Personal Information but to keep it if you need it for some reason, for example if you are making a claim.
Right to have your Personal Information deleted (“Right to be Forgotten”)
You can ask us to erase or delete your Personal Information. We will either delete or anonymise your Information except for Information that we need to keep for legal reasons.
Right to have your Information transferred to another service provider (“Right of Portability”)
You have a right to ask us to transfer your Information to another organisation. Just let us know what Information you want us to include and who you want us to send it to.
Right to make a complaint to the regulator – the Information Commissioner’s Office (ICO)
If you have a concern or complaint about the way we are handling your Personal Information, the Information Commissioner’s Office is there to help you. They may ask you to give us an opportunity to put things right first, and we would certainly like you to give us the chance.
You can find the Information Commissioner’s Office’s contact details and a complaint form on their website: www.ico.org.uk.
If you send us a request to exercise any of these rights and we don’t complete it within a month, or if you are unhappy about the way we or any of our partners are handling your Personal Information, you can lodge a complaint by contacting our Data Protection Officer.
If you are not happy with the Data Protection Officer’s response or handling of your complaint, you have the right to report your concern to the Information Commissioner’s Office, whose contact details can be found on their website at: www.ico.org.uk/global/contact-us